FAQs

What currency are the prices I see in the site?
All prices are in USD.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 5 to 8 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days, please email us at support@bestgiftshoppe.com.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your expense, once we have received the product we will refund the full amount of your original purchase. Please Include the name and order number on the returned shipped.
Please note: If your package is on the way, you must wait for it to arrive to us before we can issue a refund.

Can I cancel my order?
We apologize in advance, since orders are made to order we are not able to cancel orders. 

I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply notify us via email at support@bestgiftshoppe.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 5-8 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to provide you with the best service. Please send us an email to support@bestgiftshoppe.com and we will be happy to assist you in any way we can. 
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.